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The following illustrates a standard operating procedure (SOP) for re-sending failed submissions using LaserCAM Prescribe.

Prerequisites

(tick) Active internet connection

(tick) LaserCAM Prescribe installed

(tick) LaserCAM Lab Code

LaserCAM Lab Code

LaserCAM Prescribe must be configured to submit files correctly. This achieved by configuring your LaserCAM Lab Code. Please contact your laboratory for this code.

Goals

  • Open Send Queue
  • Re-Send failed submissions

This procedure can only be followed if a file submission has failed.

Procedure

Open Send Queue

  1. Open LaserCAM Prescribe

  2. Click the Send Queue icon from the top of the screen

  3. Select the patient archive .zip

  4. Click Open

LaserCAM Prescribe will prompt you with information detailing any prescriptive variables that your laboratory no longer offer.

Review Prescription

  1. Review all pages of LaserCAM Prescribe to ensure that the prescription is correct

Data that fails to import successfully will be pasted into the notes sections on the Notes & Attachments page.

Submit Prescription

  1. Click Review Prescription

  2. Click Finalise Prescription → Confirm & Send to Lab

The remake request has now been successfully submitted to your laboratory.

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